The Importance of Twitter during Real-Time Events for Brands

Over the past 6 weeks I have led our data analysis of real-time events at Clearspring such as the Super Bowl, the Grammy’s and the Academy Awards.  We have been live tweeting the data behind the events using many different signals across our network.  One trend is becoming more apparent during these real-time events which is the importance of Twitter.

The reason for Twitter’s rise during these events can be attributed to a few factors:

  1. More people are watching these events with a phone or tablet next to them instead of a laptop.  Twitter’s integration into these platforms especially iOS is important to note.
  2. Twitter’s mobile apps are simple to use and the 140 character limit actually plays in their favor during these events.  Short updates, re-tweets and replies make it easy to “be social” without taking attention away from the TV screen.
  3. Twitter is where the celebrities are.  During these events whether they be award shows, political debates or sporting events, musicians, actors, writers and athletes are sharing their opinions with the world and it is the best way to follow along.

Here is one example showing the amount of social activity by service during and immediately after Adele’s Grammy performance.  Twitter activity is almost two times bigger than Facebook.

So how can brands take advantage of Twitter during real-time events?  Brands can take advantage of Twitter’s popularity by bidding on promoted hashtags, accounts and tweets related to the event that draw attention back to your brand.  The other obvious play is to leverage celebrities that will be tweeting about the event to mention your brand or use your promoted hashtag or tweet.

Marketing via Twitter and using Twitter for earned media is still nacent, but you can tip the court in your favor by taking advantage times when Twitter users are highly engaged.


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